REFUND POLICY
Your Satisfaction Matters
At MyPayStubs.net, we believe in keeping things simple, transparent, and fair. We understand that when you purchase a digital product like a pay stub, you expect accuracy, quality, and ease of use. If something doesn’t go as planned or you’re not completely satisfied with your order, we’re here to make it right.
We value your trust, and that’s why we offer a refund policy designed to be straightforward and easy to understand. Below, you’ll find everything you need to know about how refunds work, when you’re eligible, and what to expect during the process.
When Can You Request a Refund?
We stand behind the quality of our pay stub generator and the documents it creates. However, we also know that mistakes happen, technical issues occur, or a product might not meet your expectations. If you believe there’s been an error or if you’re genuinely unsatisfied with your purchase, you can request a refund within 14 days of the order date.
To be eligible for a refund, your situation should meet one or more of the following criteria:
- The pay stub generated contains technical or formatting errors.
- You were charged incorrectly or experienced a payment error.
- The stub did not match the information you entered due to a system glitch.
- The download link did not work, and support was unable to resolve the issue.
- You accidentally made a duplicate purchase.
Our goal is not just to offer a great tool—but to make sure you walk away satisfied with the entire experience.
Situations That Are Not Eligible for a Refund
While we aim to be flexible and accommodating, there are some scenarios where we typically do not issue refunds. These include:
- If you simply change your mind after the pay stub has been generated and delivered.
- If incorrect information was entered by the user and not by the system.
- If the stub was already accepted by a third party (e.g., employer, landlord, lender).
- Requests made after the 14-day refund window has passed.
- Repeated refund requests from the same account or user (which may indicate abuse of our policy).
We ask that you carefully review the information you input before finalizing your stub, as we rely on that data to create your document.
How to Request a Refund
If you feel you qualify for a refund, here’s how to get started:
- Send us an email at info@mypaystubs.net with the subject line “Refund Request.”
- Include your full name, email address, order ID, and a brief explanation of the issue.
- Our support team will review your request and respond within 24 to 48 hours.
We aim to resolve most refund requests quickly and fairly. Our team may ask a few follow-up questions if needed, just to clarify the issue before processing your refund.
How Long Does It Take to Receive a Refund?
Once your refund has been approved, we will process it within 1 to 2 business days. Depending on your bank or card provider, it may take 7 to 10 business days for the refunded amount to appear in your account.
If you haven’t received your refund after 10 business days:
- First, check your bank or credit card account again.
- Then, contact your financial institution to see if the refund is pending.
- Still no sign? Reach out to our support team, and we’ll investigate further on your behalf.
We’re Here to Help
At the end of the day, we want you to feel confident using MyPayStubs.net. We’re proud of our platform, but more importantly, we’re proud of how we treat our customers. If something’s wrong, we’ll do our best to fix it. If you’re unhappy, we want to know why and we want the chance to make it right.
Our refund policy is just one part of our larger commitment to excellent customer service. We don’t hide behind complicated terms or red tape. Instead, we focus on building trust and making sure every user feels supported.
Questions? Let’s Talk
If you’re unsure whether your situation qualifies for a refund, or if you just want to ask a few questions before making a purchase, feel free to reach out. Our support team is available 24/7 via live chat, email, or phone.
- Email: info@mypaystubs.net
- Phone: +1 (307) 216-4711
- Live Chat: Accessible anytime from our website
We’re here to help every step of the way.